For over 150 years Whitaker-Myers has been serving clients in Wooster, Ashland, and beyond.

Growth OpportunitiesA Supportive EnvironmentBenefits that Provide StabilityTechnology, Marketing + Operations Systems

Insurance, Benefits and Wealth Management

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Established Since 1869

whitaker myers building

Locally Operated in Wooster and Ashland

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Positions Currently Available

Whitaker Myers' trustworthy team


We’re looking for another dynamic individual to join our personal or commercial lines teams!

  • A Senior Client Service Agent, or CSA, will partner with Whitaker-Myers team members to assure quality service for all assigned accounts and others as necessary, must be knowledgeable in coverages and carriers we represent, must maintain and develop rapport with clients, underwriters, and coworkers, and will assist the sales team in developing/growing existing accounts.


  • Build sustainable relationships and trust with client accounts through open and interactive communication.
  • Handle client complaints, provide appropriate solutions and alternatives quickly, and follow up to ensure resolution.
  • Address and resolve client questions and issues via email, phone, or in person.
  • Collect appropriate information to re-quote coverage or policies, or to re-assess client services as requested.
  • Quote new business as necessary.
  • Process new business, endorsements, and renewal business including updating and maintaining information using our agency management system and provider systems for currently assigned accounts.
  • Assist with rounding out accounts by offering additional coverages/policies.
  • Set up policy binders for delivery to client; assembles proposals and other presentations for client and prospect meetings as needed.
  • Invoice premiums when necessary and assist with follow up on aged receivables if needed.
  • Keep manuals and carrier information up to date and retain knowledge of carrier and industry updates.
  • Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, and ID cards, etc.
  • Keep records of client interactions, process customer accounts and file documents.
  • Follow the organization’s communication procedures, guidelines and policies.
  • Go the ‘extra mile’ to engage customers.


  • Licensed Insurance agent – maintaining license and CE as required by state
  • Minimum 3 years’ experience in insurance
  • High school graduate or equivalent education or industry related training
  • Proficient in PC office products such as Word, Excel, etc.
  • Demonstrate strong organizational and project skills
  • Strong communication and interpersonal skills (written and verbal)
  • Act with responsiveness, urgency and professionalism in all matters
  • Proven customer support experience or experience as a client service agent
  • Strong phone contact and active listening skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Job Type: Full-time
  • Pay: $15.00 – $20.00 per hour

What Our Team Members Say

whitaker myers group reviewing documents

Working here is great. The entire staff is professional and we have on average at least 10 years of experience or more. The expertise and credentials set us apart from others in the industry. 

Linda Brinkerhoff, Account Executive
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We pride ourselves in treating our clients’ insurance just like it’s our own. We are a team. We each have our expertise and we lean on each other for that advice.

Joel Bender, Account Executive
whitaker myers group smiling

I enjoy helping people discover the risks in their lives and developing programs to help manage those risks.

Ryan Emmons, Owner/Principal